loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. We take the responsibility of being the second largest non-bank lender seriously. loanDepot's long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!
loanDepot We are America's Lender.
Responsible for leading a team of collection and customer service representatives handling inbound and outbound calls. Manages and monitors workflow for assigned personnel and sets expectations and deadlines to ensure monthly production goals are met. Conducts monthly side?by?sides, reviews and prepares monthly reports, and handles both internal and external escalated situations. Provides superior customer service to customers, as well as internal staff.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.