Parking & Transportation Operations Supervisor, Twin Cities, Minnesota

Created 02/12/2021
Reference 11390784
Job type Full Time
Country United States
State Minnesota
City Twin Cities
Zip 55401
Salary Competitive
The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota.

Qualifications

Minimum Qualifications

 BA/BS with at least 2 years of experience or a combination of related education and work experience to equal six years; position involves comparing, verifying and reconciling data to help department achieve overall objectives.
 Two years of experience in the operation of parking facilities with at least one-year involving supervision.
 A valid driver's license is required.

Preferred Qualifications

 Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
 Ability to establish effective working relationships with a diverse customer base and work force.
 Experience leading effectively and working collaboratively with staff in a unionized setting.
 Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement.
 Highly developed conflict management, negotiation and problem resolution skills.
 Proven written, verbal, interpersonal and persuasion skills.
 Ability to balance multiple work demands and to thrive in a changing environment.
 Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systems is desirable.
 Well-developed computer proficiency in effectively using MS Office Suite software for work initiatives.
 Skill in using computerized scheduling software to track personnel.

About the Job

Responsibilities

30% Respond to Automated Pay Machine and other Equipment Issues (Complete Facility Checks and Respond to Equipment Issues)
 Perform daily tours of staffed parking facilities.
 Check operation of all equipment onsite including automated pay machines.
 Respond to any reports of malfunctions and troubleshoot potential causes of malfunctions.
 Report malfunctions and issues that cannot be solved.
 Ensure that adequate supplies and tickets are available for their area's facilities.
 Greet and talk with each attendant on site while conducting tours to assess performance, check paperwork, answer questions, and promote communication.
 Perform on-the-spot training or coaching as necessary.
 Monitors video system for issues and maintenance concerns in University parking facilities.

20% Supervise full-time (senior) and student parking attendants
 Schedule the hours of work for parking attendants in his/her area.
 Alter assignments to maintain appropriate coverage on a day-to-day basis to attend to service needs.
 Interview and hire parking attendants.
 Orient, train, coach, discipline, and evaluate staff in the operation of parking facilities.
 Administer labor contracts, and University and departmental policies.
 Maintain personnel record cards for student parking attendants.
 Recommend changes to the master staffing plan.
 Schedule and lead bi-monthly attendant meetings.
 Follow department protocol for dealing with emergencies including notification of attendants and closeout procedures.

15% Determine parking usage in facilities based on supply and demand
 Enforce policies and procedures.
 Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space, adjust counts and provide usable space to all users of parking facilities.
 Inform the Assistant Director of Public Parking of problems, complaints, and unusual occurrences in the area.
 Operate and effectively use the department's technology including scheduler, electronic payroll and parking access control systems, supervisory reports in AS400, ticket tracking system, safe cash reconciliation system, over-short reports, Windows operating system, MS Office (Word and Excel), and other systems.

15% Provide customer service to patrons utilizing parking facilities
 Deal effectively with difficult customers to resolve problems.
 Work to find the best parking solution for customers or direct them to appropriate personnel or resources.
 Look for ways to improve efficiency and service levels.
 Attend training sessions or seminars to improve performance.
 Report any recommendations for changes in policies and/or operating procedures to the Assistant Director of Public Parking.
 Serve as back up to customer service and call center functions as needed.
 Attend meetings and follow up with customer departments regarding parking needs.

10% Assist with financial investigations
 Coordinate the collection of monies and report sheets from parking facilities.
 Work in connection with the departmental accounting staff to investigate cash control. procedural problems, errors, and potential theft.
 Conduct spot audits or other types of audits when requested.
 Work with attendants to ensure proper cash handling procedures are followed.

10% Assist with other parking functions as needed

Starting Hourly Rate: $20.22 - $22.00/ hour

About the Department

Parking & Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs.

PTS Mission: Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
Employer University of Minnesota

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