|Job type||Full Time|
The Application Analyst’s role is to administer, plan, design, develop, and manage assigned applications in support of core organization functions. The analyst will use communication, analytical, and problem-solving skills to help identify and resolve application issues to maximize technology investments of the organization. The employee must be capable of working in a fast-paced environment with tight deadlines and maintain strict confidentiality due to the nature of the role and the organization.
Essential Job Duties:
Planning & Deployment
•Shared responsibility for the planning, design, development, of new applications and enhancements to existing applications.
•Manage compatibility and interoperability of applications.
•Ongoing review and analysis of the effectiveness and efficiency of applications. Result in developing strategies to further leverage and improve these applications.
•Conduct research into software products and services in support of development and purchasing efforts.
•Provide support for the testing of new and existing software applications under development or consideration for purchase.
•Maintain and monitor performance of existing software and applications across the organization.
•Learn technical and functional aspects of software applications used and supported by the organization.
•Collaborate with department leads and Training staff to assess application training needs and objectives.
•Participate in the design, development, and delivery of software applications training programs and individual classes.
•Field incoming request tickets from end-users to resolve application and software issues within assigned applications or databases and properly document interactions.
•Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
•Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
•Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
•Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
•Apply diagnostic utilities to aid in troubleshooting.
•Bachelor's Degree in Computer Science, Information Systems, or related field required or 3-5 years of equivalent combination of education and work experience.
•Experience as a technical subject matter expert in functional verticals of either Accounting, HR, Sales, or Marketing required.
•Strong general knowledge of the Microsoft Windows operating systems (PC and Server) including all administration-level functions.
•Strong Experience with T-SQL, SSRS, Power BI or other report design and visualization tools
•Experience with Microsoft Office with emphasis on Excel proficiency.
•Experience with requirements gathering and software testing.
•Previous experience in the legal or professional services industries is preferred.
•Excellent customer service and written/spoken communication skills.
Candidates must have permanent authorization to work in the United States. In addition, candidates must be fully vaccinated for Covid-19, except those who have an approved medical or religious exemption.
Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. In order to succeed, we take great pride in a culture of inclusion where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform at the highest potential. Learn more about Ice Miller’s Diversity & Inclusion efforts on our website.
Ice Miller LLP is an Equal Opportunity Employer.
|Employer||Ice Miller LLP|