Student Services Coordinator (ASC II) / Enrollment Management - Admissions (509410), San Bernardino, California

Created 01/15/2022
Reference 489427
Job type Full Time
Country United States
State California
City San Bernardino
Zip 92407


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The Department of Admissions and Student Recruitment is a dynamic and comprehensive unit that fosters diversity and is driven to shape the future of education. As a unit within Enrollment Management, our mission is to serve the CSUSB community to support student transition from prospect to alumni. We strive for an environment of success for our students and staff. As part of the Coyote Community, the office of Admissions and Student Recruitment works collaboratively with vital stakeholders both on and off campus to ensure that our work remains in alignment with our vision which is being an agent of change by providing access to higher education at CSUSB.

Job Summary

Reporting to the Director of Outreach and Student Recruitment, the Student Services Coordinator (Administrative Support Coordinator II), is responsible for providing a wide range of operational and procedural administrative support for the Office of Admissions & Student Recruitment. Focused on student and customer service functions, the incumbent supports with student inquiries, oversees/supports incoming calls. Work is administrative in nature with duties covering both operational and program-oriented coordination, implementation and evaluation. Interpersonal contacts are varied and often at the higher level and tend to involve a broad range of problem-solving activities. Work involves a wide range of issues requiring use of reason and judgment, interpretation of policies, and contact with individuals at all levels of the University, while providing clerical and administrative support functions. Serves as the primary point of contact for students, faculty, staff, community members and others.

Employment Status: Full-time, Non-Exempt, Probationary with the possibility of converting to permanent.

Application Review Deadline: This position will remain open until filled. Applications will be reviewed beginning January 27, 2022.

Work Schedule
  • Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

Key Qualifications

  • Coordination of entire clerical and administrative support functions and/or performance of secretarial and administrative work in a large/complex academic, administrative or program office, and/or in a higher level administrative office.

  • Administrative work often involves evaluation and recommendations related to operational and procedural matters.

  • Work is performed independently under general direction related to goals.

  • Large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed. Project needs are identified, detailed plans are outlined, projects are initiated and coordinated, and work is delegated. Project is coordinated through initiation, execution, coordination, implementation, and evaluation.

  • Support staff and work unit priorities are usually set. Full accountability for work flow and completion of work for the assigned support staff.

  • Lead work direction, training, and guidance to others are provided. Work may involve assistance with work unit staffing decisions and input to performance evaluations.

  • Multiple work unit projects and priorities are handled.

  • Independent decisions on day-to-day operations are made. Specialized policies and procedures are interpreted and applied.

  • A broad range of operational and procedural office and administrative problems which may at times require research, analysis, and evaluation of information may need to be solved. Ingenuity in developing solutions is required.

  • Typically, assignments will require interaction at the highest levels within and outside the university, often in sensitive interpersonal situations.

  • Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.

  • Thorough mastery of English grammar, punctuation, and spelling.

  • Expertise in using office software packages, technology, and systems.

  • Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.

  • Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.

  • Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.

  • Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.

  • Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.

  • Ability to effectively write and present own reports.

  • Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.

  • Ability to use negotiation and persuasion skills to achieve results and expedite projects.

Preferred Qualifications
  • Bachelor's degree (or equivalent).
  • Ability to navigate Cal State San Bernardino webpage to provide correct guidance to constituents.
  • Ability to be proactive in all assignments.
  • Ability to design and plan projects/events assigned, and ability to implement them.
  • Proficiency with the current social media platforms.
  • Knowledge of technical applications necessary for the functions of the office (e.g. PeopleSoft, OnBase, internet browsers/search engines).
  • Knowledge of university organization and chain of command, administration and management, hierarchy, and protocols.
  • Ability to participate in procurement card and purchase order training and apply knowledge in performing related duties.
  • Ability to participate in FERPA (Family Educational Rights and Privacy Act) training and apply knowledge in performing related duties.

Education and Experience
  • High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent.


Anticipated Hiring Range:$3,352 per month

Classification Salary Range: $3,352 - $5,639 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Closing Date/Time: Open until filled
Employer California State University, San Bernardino (CSUSB)

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