Technical Engagement Lead (Remote), Boston, Vermont

CrowdStrike, Inc.

Full time

R17830

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.

In this role you will join the “Gold Standard” Service Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.

The goal is simple – position our customers for the highest level of success and eliminate the threats.

What You’ll Do:

• Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.

• Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.

• Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Gold Standard Operating Model.

• Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.

• Actively engage customers via virtual meeting, email, or case management system.

• Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals.

What You’ll Need:

• Customer Service: The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to the “Gold Standard” and ensuring all service-related objectives are met.

• Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success.

• Endpoint Technology: Existing experience operationalizing Falcon is a big plus, but in general, experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role.

• Information Security: Experience advising customers on identified information security risks.

Bonus Points:

• Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)

• Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)

• Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)

• Experience with Windows, Linux, and Mac operating systems

• Excellent communication skills - written and verbal

Education:

If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field…that’s great! If you have industry-related certifiacations, that’s also a plus. If you have none of these - show us what you’ve got, what you’re passionate about, and why you’d be a great fit for the team.

#LI-AC1

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com?, for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $80,000 - $120,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:06-02-2024

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