MSA, The Safety Company
Field Service Coordinator
US-PA-Cranberry Twp
Requisition ID: 2024-7714
Type: Full-Time
# of Openings: 1
Category: Sales
Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
- Perform purchase requisition entry and work with buyers to create POs for parts not stocked in NNA.
- Support field inventory cycle counts and may perform related entries and prepare count sheets.
- Manage customer field service requests and accounts.
- Perform all steps to process field service order transactions on SAP including service notifications, service orders, linked internal orders, delivery documents and invoices.
- Process quotes, purchase orders and enter product orders sold by field service.
- Review pricing, discounts, territories and assign appropriate rep commission to order line items.
- Review customer purchase agreements, contracts and related legal documents and interface with the law department for edits.
- Complete customer vendor documents and interface with other departments as needed to gather required information on ownership, sales, quality, safety, insurance and other required information.
- Perform Salesforce entries for new account requests and work with order index to update customer accounts.
- Perform customer credit card processing.
- Interface with credit & collections on field service orders processed.
- Provide monthly reports of sales by technician to field team and archive field transactional data both on SAP and on network drives.
- Manage parts orders and inventory transactions.
- Expedite back orders with buyer/planners.
- Perform inventory goods receipts, purchase order receipts and transfer postings to technician stock locations.
- Perform service sales reporting and archiving of transactional information.
- Provide additional service support functions.
Qualifications
Knowledge, Skills and Abilities
- Ability to manage multiple priorities and customer issues including those that are serious in nature.
- Ability to multi-task in a fast-paced environment.
- Excellent customer service and communications skills.
- Experience with windows-based PC software such as Word, Excel, Access and Power Point.
Preferred:
- Prior experience in a customer service capacity or service office capacity dealing directly with customers and technical staff.
- Ability to communicate on both technical and non-technical levels.
- Prior experience with SAP or order processing using similar business software.
Education and experience required:
- High school diploma or equivalent
- This position is posted at three different levels:
- At least 1 year of experience in a customer service capacity or service office capacity dealing directly with customers and technical staff. Proven experience delivering excellent customer service.
- At least 2 years of experience in a customer service capacity or service office capacity dealing directly with customers and technical staff. Proven experience delivering excellent customer service.
- At least 3 years of experience in a customer service capacity or service office capacity dealing directly with customers and technical staff. Proven experience delivering excellent customer service.
Preferred:
- Associate or bachelor’s degree in business, accounting or related discipline.
- SAP or Service order processing and scheduling software preferred.
#LI-EE1
#Hybrid
MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.
If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
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