Manager II, Customer Success Operations, Atlanta, Georgia

InComm


Manager II, Customer Success Operations

US--

Job ID: 2024-15641
Type: Full-Time
# of Openings: 1
Category: Sales/Account Management
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

Responsibilities

• Operational Process Management for HSA and FSA products on processes such as onboarding customers, payroll-based contributions, payments, claims processing and account transfers.
• Leading standup meetings with Account Management and Customer Support teams and regular discussions with Product and Engineering
• Development and executive-level reporting of operational metrics for process and product improvements.
• Work with Engineering to implement integrations with customer systems (EDI, etc.)
• Work with external partners that provide key platform functionality to manage exceptions and related process improvements.
• Work with external vendors or contractors on the use or development of tools that complement core platform functionality or to automate manual tasks.
• Modeling and tracking operational cost metrics.

Qualifications

• Bachelor’s degree or equivalent
• 5+ years of operations experience with consumer directed healthcare benefits products.
• Strong understanding of relevant regulations, consumer/employee product usage and administration by employers
• Knowledge of IRS and risk management controls for benefits products
• Self-starter and strong team player
• Attention to detail and strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office, especially Excel, and ability to learn new software tools such as Zendesk and Salesforce.
• Experience with SaaS system infrastructure is a definite plus.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

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