Senior Operations Engineer, Managed Services, Atlanta, Georgia

Created 05/03/2024
Reference 240383442
Country United States
State Georgia
City Atlanta
Zip 30303
Salary -
Edifecs

Senior Operations Engineer, Managed Services

Edifecs, Inc.

Atlanta, GA

Job Duties: Provide support to enterprise clients related to technical and operational aspects of the Managed Services product. Provide mentorship and task guidance to Product Support and Product Operations staff. Partner with Product Implementation and Development teams as necessary. Assist Product and Development team with performance and functional analysis and testing of Managed Services product during release cycles of service packs, hot fixes etc. Answer email and phone requests for help from customers. Collaborate in virtual teamwork with other Product Operations, Managed Services staff. Host online troubleshooting and investigation sessions on customers production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer. Telecommuting available.

Job Requirements: Minimum requirements: Bachelors degree, or foreign degree equivalent, in Computer Science, Computer Information Systems, Computer Engineering, or related field, plus 5 years of progressive, post-baccalaureate experience in product support engineering in the healthcare industry, including:

  • 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL;
  • 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net;
  • 5 years of experience working with EDI and EDI systems, and knowledge of HIPAA;
  • 5 years of experience working with HTML; and
  • 4 years of experience modifying and supporting code or scripting development.

Alternate requirements: Masters degree, or foreign degree equivalent, in Computer Science, Computer Information Systems, Computer Engineering, or related field, plus 2 years of experience in product support engineering in the healthcare industry, including:

  • 2 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL;
  • 2 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net;
  • 2 years of experience working with EDI and EDI systems, and knowledge of HIPAA;
  • 2 years of experience working with HTML; and
  • 2 years of experience modifying and supporting code or scripting development.

Experience may be gained concurrently. Any suitable combination of education, training, or experience is acceptable.

Note: The expected base pay range for this position is $122,429 - $135,874 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience.

We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year. More information on these and additional well-being offerings can be found here.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact careers@edifecs.com for more information.

Apply for position by submitting resum to Edifecs, Inc., 1756 114th Ave. SE, Bellevue, WA 98004 and referencing job #142426 or apply online at www.edifecs.com.





PI240383442

Employer Edifecs

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