IT LAN Help Desk, Chesapeake, Virginia

Job Summary

As a member of the SCI team, the IT Helpdesk reports directly to the Sr. IT Manager and will perform various functions within the IT department. The position ranges from desktop support to hardware repair to application support. This role is 100% in-office based, so candidates must be comfortable working in an office environment with other IT team members.

Roles and responsibilities

• Flexibility in working with Apple and MS technologies.
• Ability to learn new software and hardware technologies.
• Superior documentation skills.
• Must be able to troubleshoot issues as they arise.
• Ability to work as a team and independently.
• Must be able to use resources available to troubleshoot issues.
• Must support the IT team in the maintenance of hardware, software and other systems.
• Must be able to troubleshoot issues with equipment like printers, computers and servers.
• Able to run software updates backups when requested.

Education / training requirements

• Associate's degree in IT, Computer Science, related field of study, or equivalent experience.
• Working understanding of computer networking and protocols.
• Experience in database management or programming a plus.
• Must be able to take direction well and be motivated self-starters.
• Must be open to learn new technologies.
• Must possess strong communication skills, both written and oral.
• Customer service focused.

Other requirements

• Must be able to pass a pre-employment drug screening.
• Able to work and communicate well with people at all levels in the organization.

Safety

It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Appearance

• Business casual

Physical requirements

• Ability to lift equipment weighing up to 50lbs.
• Bending/squatting/kneeling/stooping/crouching/walking up to 8-10 hours per day.

AAP/EEO Statement

Standard Calibrations, Inc. (SCI) provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to federal law requirements, SCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Standard Calibrations, Inc. (SCI) expressly prohibits any form of workplace harassment. Harassment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or over), or genetic information (including family medical history) is illegal and will not be tolerated. Improper interference with the ability of SCI's employees to perform their job duties may result in discipline up to and including discharge.

Standard Calibrations, Inc. (SCI) reserves the right to vary or amend the duties and responsibilities at any time according to the needs of the company's business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. SCI provides cross training and other task training as necessary to ensure all positions can be augmented, supported, or fully covered by multiple employees. SCI employees at any level may be assigned at any time to perform tasks unrelated to their primary job description.

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PI240519141