Implementation Mgr I, Portland, Pennsylvania

Remote Type: Remote (USA)
Portland, OR
Remote, WA
Remote, CA
Remote, TN
Remote, USA
Remote, MA
Time Type: Full time
Requisition ID: REQ004676


Description:

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

Job Summary:

As an implementation manager 1, you'll develop and execute client-specific implementation strategies, projects, and technology components related to new or custom capabilities. You will also develop customized customer service models and successfully handle post-sale activities to retain large group customers before handing off to long-term account management by leading a group of internal subject matter experts and driving the coordination and delivery of all end-to-end aspects of onboarding.

• Drive and develop a customized implementation plan for each new National Account, Mid-Market or Regional sized policyholder; initiate and lead projects to identify and resolve implementation transition issues specific to each client.

• Serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations.

• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions.

• Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations.

• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests.

• Up to 15% business travel.

Skills and Background You'll Need:

• Education: A GED or high school diploma is required.

• Five (5) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.

• Demonstrated product expertise and the ability to learn new products.

• Experience with direct customer interaction including HR Departments and brokers is preferred.

Key Behaviors of a Successful Candidate

• Strong critical thinking, planning, prioritizing, decision-making, and organization skills.

• Proven ability to respond to changing circumstances and expectations readily.

• Excellent and effective interpersonal and communication skills, both written and verbal, with the ability to interface with various levels of management and leadership.

Why Join The Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off

• A supportive and responsive management approach

• Opportunities for career growth and advancement

• Paid time off to volunteer

• An employee giving program that double matches your donations to eligible nonprofits and school

#LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

$72,750.00 - $106,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

About Us:

PI240968191